(ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog) Experience with Single Sign-On (SSO) using... imports, custom scripting, and third-party software integrations Coordinate with the Crossfuze Engagement Manager...
in developing and maintaining PowerShell scripts for automation and operational tasks. Support Microsoft Configuration Manager... Manager and Intune Exposure to M365 and Windows client environments Process Awareness: General understanding of ITIL...
our IT Service Management (ITSM) platform. This role is responsible for the development, maintenance, and optimization... with the Loan Application Support Manager to design, test, and implement user-requested changes. Maintain documentation...
our IT Service Management (ITSM) platform. This role is responsible for the development, maintenance, and optimization... Loan Application Support Manager to design, test, and implement user-requested changes. Maintain documentation...
, such as Windchill, supporting product development and lifecycle processes across regions. Establish and enforce ITSM (ITIL.... Strong communication, interpersonal, and problem-solving skills, with the ability to engage and influence stakeholders across diverse...
, and Microsoft Teams. 2+ years of experience with ServiceNow or other ITSM platforms. Strong analytical and problem-solving skills... may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments...
, providing advanced troubleshooting and problem resolution for complex hardware, software, and network issues on-site... and resolution steps Excellent analytical, problem-solving, and decision-making abilities. Strong written and verbal communication...
Management (ITSM) to implement and optimize ITSM solutions using Ivanti Service Manager. This role is crucial for ensuring..., and manage ITSM workflows in Ivanti Service Manager, ensuring they align with organizational processes and federal compliance...
impact. 4. Collaborate with cross-functional teams to perform Problem Management for all high-priority incidents... expertise to establish and enhance Incident and Problem Management processes. 7. Establish key performance indicators (KPIs...
to IT Call Center Manager and Problem Manager. Escalate complex technical issues to appropriate ITS teams when necessary... Technology Services unit and reports directly to the Service Desk Manager. As the first point of contact for IT support...
, customer education and service related requests. Collect all details pertaining to the issue or request and enter into the ITSM... and troubleshoot problems reported during shift. Provide a resolution to problem whenever possible or escalate to the next level...
, customer education and service related requests. Collect all details pertaining to the issue or request and enter into the ITSM... and troubleshoot problems reported during shift. Provide a resolution to problem whenever possible or escalate to the next level...
of an on-call rotation and reports to the Service Desk Manager. CORE JOB DUTIES Handle initial triage and basic troubleshooting... of IT related issues raised by users via ITSM platform or phone. Assist end-users using remote desktop tools or phone, chat...
, customer education and service related requests. Collect all details pertaining to the issue or request and enter into the ITSM... and troubleshoot problems reported during shift. Provide a resolution to problem whenever possible or escalate to the next level...
and define IT Service Management (ITSM) processes aligned with the overall IT strategy, driving adoption and compliance... is between $120,000-$180,000 Your New Role: Collaborate with VP, Infrastructure Manager, IT Operations Manager, IT Customer Support Manager with overall...
manager in optimizing operational effectiveness, productivity, and efficiency. Ensure a high level of customer satisfaction... core banking systems, deposit platforms, loan processing platforms, document management platforms, file transmission, ITSM...
tools like Jamf Pro and Apple Business Manager. Ensure seamless integration of new devices into the existing infrastructure.... Proficiency with Mac management tools such as Jamf Pro and Apple Business Manager. Strong understanding of macOS operating system...
manager in optimizing operational effectiveness, productivity, and efficiency. Ensure a high level of customer satisfaction... core banking systems, deposit platforms, loan processing platforms, document management platforms, file transmission, ITSM...
of other Information Technology staff Solve technical issues and/or investigate elevated issues by confirming the validity of the problem... to management Utilize ServiceNow (Supplier's dedicated technicians) or Supplier's ITSM System (Supplier's dispatch...
of other Information Technology staff Solve technical issues and/or investigate elevated issues by confirming the validity of the problem... to management Utilize ServiceNow (Supplier's dedicated technicians) or Supplier's ITSM System (Supplier's dispatch...