Manage helpdesk ticket queue and escalations for the Windows support team Provide strategic guidance on infrastructure... improvements and technology adoption Collaborate cross-functionally to align IT infrastructure with business needs Evaluate...
in line with WiproâÃÂÃÂs Service Desk objectives ͏ Do: Be responsible for primary user support and customer... if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised...
to Deployment, Helpdesk and other support groups including managing tickets.Execute tests and improve iteratively as new features...Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using...
with WiproâÃÂÃÂs Service Desk objectives ͏ Do: Be responsible for primary user support and customer service... if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised...
. Maintain adherence to defined SLAs. Provide product guidance and best practice recommendations. Coordinate onboarding support... for new clients. Follow up proactively on open issues. Maintain accurate records in CRM and helpdesk systems. Assist...
Desk Lead Knowledge about KPI & CSL related to IT Helpdesk. Work experience in Reporting Tools - ServiceNow Advanced Excel... and organize training activities to meet client deadlines for product and application support launch, conduct assessment to ensure...
semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented... Helpdesk ticket; moving to workflow), track progress, and maintain PIR health across all sites-operating within a strict maker...
and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future. Your Role The Senior... across complex software systems. This role partners closely with development, product, and support teams to ensure high-quality...
experience in similar product or incident management support role - Technical & Helpdesk Support or equivalent... a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices...
:We are seeking a Senior Systems & Facilities Administra tor to support and lead our Makati, Philippines office. This role combin... technical side, you will be responsible for the day-to-day stability, performance, and security of our local Makati IT environ...
whenever required. What you will do: Responsible in reviewing final Solution Proposal and converts it into a Detailed Technical Design Specification that contains... and meet customer expectations. Utilize the Standard Solution Template as the base for solution configuration and configure it...
satisfactory resolution. Skills And Experience 1-2 years of experience in similar positions such as technical support, helpdesk... representative, desktop support, IT service management preferred. Proficient in ticketing management tools an advantage...
with WiproâÂÂs Service Desk objectives ͏ Do 1. Be responsible for primary user support and customer service a. Respond... if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised...
, (e.g., Core HCM, OTL, ORC, OLC, Benefits and Compensation, Performance Management, HR Helpdesk, etc.). You have proven... experience in BAU support and continuous improvement lifecycle. What You'll Own: Configuration/development of solutions developed...
with WiproâÃÂÃÂs Service Desk objectives ͏ Do: Be responsible for primary user support and customer service... if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised...
you to develop and grow skills in an IT Helpdesk role and support callers and the campaign in delivering superior service. The key... Representative/TSR or IT Helpdesk, IT fresh graduates are also welcome to apply Other Position Requirements Ability to multitask...
activities. This includes 1st level response to employee helpdesk. 5. Provides administrative support to the different HR teams... and employee discipline, and policy development. Further, the incumbent provides support and partnership with the end to end HR...
an integrated set of back-office and customer service support services. One of the largest, independent process transformation... infrastructure, access control reports, etc. Provide employees with facilities and support services: Necessary to increase employee...
to a Global Support scale (All ResultsCX offices and work from home employees). Help Desk Associate Specialists are expected... to provide 1st level technical assistance and support to internal ResultsCX customers, based on the Help Desk operating...
Helpdesk, providing timely and clear responses to employees and stakeholders. Support month-end and year-end payroll activities... up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear 'yes, let's give it...