reoccurrence and knowledge transfer. Escalates Tier 2 problems to appropriate support (e.g., technical experts or process experts... and update systems support help scripts. This position is very similar in responsibilities and tasks to a help desk position...
in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk, or systems... and network stability, monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2...