in the daily operations of the company’s IT infrastructure. Help manage and resolve helpdesk requests in a timely...
Position at DNEG JD: Main duties and responsibilities Hire and Manage Technology helpdesk teams in Indian sites...
(CRM), and Helpdesk platforms. Proof-of-Concept Development: Support the development of proof-of-concepts and pilot...
(CRM), and Helpdesk platforms. Proof-of-Concept Development: Support the development of proof-of-concepts and pilot...
as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record...
: Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk. Ensure...
Helpdesk Service request of Customers are attended. - Provide management advice to Helpdesk operators for escalated issues... · Closure of helpdesk complaints · Daily, weekly and monthly reports · Vendor staff attendance checks and validation...
, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe...
internal users or clients in a helpdesk or tool support function Understanding of SLAs, incident/request lifecycle...
internal users or clients in a helpdesk or tool support function Understanding of SLAs, incident/request lifecycle...
(CRM), and Helpdesk platforms. Proof-of-Concept Development: Support the development of proof-of-concepts and pilot...
of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified Salesforce Administrator experience is highly...
Calculation query handling timely responses thru Helpdesk Ensuring the completeness of all Payroll controls participation...
and workflow tools within ServiceNow. Required Skills & Qualifications: 4+ years of experience in IT helpdesk or application...
service orientation Experienced in using helpdesk software, i.e.. JIRA or Zendesk Strong organizational and multitasking...
or clients in a helpdesk or tool support function Understanding of SLAs, incident/request lifecycle, and escalation processes...
or clients in a helpdesk or tool support function Understanding of SLAs, incident/request lifecycle, and escalation processes...
with cloud deployment and scalable services (AWS, GCP, Azure). Comfortable building front-end dashboards, portals, or helpdesk...
with cloud deployment and scalable services (AWS, GCP, Azure). Comfortable building front-end dashboards, portals, or helpdesk...
, portals, or helpdesk tools for internal teams and clients. Proven track record in mentoring or leading developers...