or University Degree in a related field. 6-12 months of experience in any the following fields: operations, help desk, customer... according to the Services Level Agreement. Perform root cause analysis of issues. Escalate issues to Lead, Sr. Analyst...
). - Conocimiento en help desk tools para el seguimiento de problemas y su resolución. - Excelentes habilidades de servicio al cliente... strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders...
grammar and writing. Familiarity with help desk software and remote support tools; basic CRM usage for lead notes, follow-ups... of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City. Summary...