, scalability, and security. - Collaborate with the MSP to manage day-to-day operations, including help desk, endpoint management... & help desk). - Define KPIs and SLAs, ensuring both providers deliver secure, reliable, and cost-effective services...
. We are hiring a Level 1-2 Help Desk Support Technician with real telecom experience — specifically in VoIP, networking, and SIP..., voicemail, call flows, and SIP trunk configs - Manage and prioritize tickets through our help desk system - Escalate complex...
. We are hiring a Level 1-2 Help Desk Support Technician with real telecom experience — specifically in VoIP, networking, and SIP..., extensions, voicemail, call flows, and SIP trunk configs - Manage and prioritize tickets through our help desk system...
of contact for MSSP (security operations) and MSP (infrastructure & help desk). Define KPIs and SLAs, ensuring both providers... to manage day-to-day operations, including help desk, endpoint management, patching, and monitoring. Standardize and enforce...