Job Title: Genesys Solution Architect – IWD & Routing Systems Location: Lansing, MI Genesys Architecture Deep... & Workflow Design Development of routing strategies using Genesys Composer or Architect Multi-channel workflow design...
applications, agents, tenants, and system-level objects Genesys Intelligent Workload Distribution (IWD) Configuration of IWD... using Genesys Composer or Architect Multi-channel workflow design (email, File Capture and work items) Experience...