technology solutions and services to Customers. Job Description: Job Title : Genesys & Salesforce Contact Center Developer... Job Type : C2C / W2 Experience : 10+ Years Location : Dallas, Texas Responsibilities: Experience as a Genesys Developer...
technology solutions and services to Customers. Job Description: Job Title : Genesys & Salesforce Contact Center Architect... Job Type : C2C / W2 Experience : 10+ Years Location : Dallas, Texas Responsibilities: Strong experience in Genesys GVP...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
(Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery...
, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
experience. - Experience with Amazon Connect, Genesys, or other contact center platforms. - Familiarity with scheduling...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
. · Proficiency with telephony platforms such as Five9, Genesys, NiCE, TalkDesk, or Zoom Contact Center. · Excellent communication...
center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). Strong understanding...
· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based...
center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). Strong understanding...
like JIRA, Confluence, and Productboard. Preferred Experience: Direct experience with Amazon Connect, Avaya, Genesys...