Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
, collaboration mindset, and a drive for continuous learning Preferred Experience Experience with Genesys Engage or similar...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
while cultivating broad technical knowledge across key platforms and vendors. Primary technology / vendor will be Genesys Cloud, Cisco... segments and their specific audiences. Demonstrated expertise in at least one major Contact Center platform (e.g., Genesys...
CXone (including Nexidia), with openness to Genesys and Google Contact Center platforms, and plays a key role in modernizing...-on experience with NICE CXone (full CX1 suite); Nexidia preferred Experience with Genesys and/or Google Contact Center platforms...
in government health programs, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys...