, Dynamics 365, AWS Connect, Genesys, Verint, Case Management including native AI capability Outstanding communication-able...
systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions...
, or comparable systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience...
systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions...
, Dynamics 365, AWS Connect, Genesys, Verint, Case Management including native AI capability Outstanding communication-able...
systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions...
, or comparable systems) and customer-experience technologies, including Genesys Cloud CX. - Familiarity with digital-experience...
, Cisco, Genesys, NICE InContact, Salesforce, etc. - 5+ years designing and implementing NLP/NLU (IVR or chat) solutions...
deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud... and service experiences, integrating Salesforce Agent force with Genesys to improve customer engagement, reduce agent effort...
conversation. Experience with Microsoft applications (outlook, teams, etc.), Genesys, Computrition EDUCATION: LICENSES...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, Genesys, Nice, Open Text) and ACD technology (i.e. Avaya, Cisco). Strong expertise in in capacity modeling, workforce...
such as Genesys NICEinContact Amazon Connect and Twilio using SIPWebRTC and RESTeventdriven APIs Develop components using Apex... Channel Open CTI and telephony integrations with Genesys/NICE/Amazon Connect/Twilio Strong understanding of security...
conversation. Experience with Microsoft applications (outlook, teams, etc.), Genesys, Computrition EDUCATION: LICENSES...
Dynamics Customer Service, Five9, Genesys, and any other key players in the Contact Center space, Strong technical background...
improvement. Proficiency with CRM systems (preferably Genesys or Kustomer), fraud tools, social monitoring platforms (Sprinklr...
in workforce management function (Required) 1+ year experience working with Verint, Genesys WFO or another workforce management...
Genesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally...