Description: Location: Phoenix, AZ Duration: 12 months CTG is seeking a Genesys Engineer to support and enhance... enterprise contact center solutions for our client. This role focuses on implementing, configuring, and supporting Genesys...
Strong experience with Genesys Integration Platform Major Framework components include Configuration Server..., Configuration DB, Stat Server, Interaction Concentrators ( ICON ), Solution Control Servers ( SCS ), Message Server, Genesys...
. DS Technologies Inc is looking for Genesys Platform Engineer – Pure Engage (On-Prem) role for one of our premier clients. Job Title...: Genesys Platform Engineer – Pure Engage (On-Prem) Location: Onsite – Phoenix, AZ Position Type: Contract Only W2 Position...
/ Genesys/ MS Dynamics) Job Description: Candidate must have Deep knowledge of Google CCAI, AWS Connect or Five9 data... ecosystem Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) connectivity...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
Frequency Structure Simulator (HFSS) or equivalent SystemVue/Genesys or equivalent Advanced Design System (ADS...
Structure Simulator (HFSS) or equivalent SystemVue/Genesys or equivalent Advanced Design System (ADS) or equivalent...
Structure Simulator (HFSS) or equivalent SystemVue/Genesys or equivalent Advanced Design System (ADS) or equivalent...
Structure Simulator (HFSS) or equivalent SystemVue/Genesys or equivalent Advanced Design System (ADS) or equivalent...
tools: Mentor DX Designer or equivalent. High Frequency Structure Simulator (HFSS) or equivalent. SystemVue/Genesys...
, Pricing Tools, Genesys, Green Pages etc.). Acquires in depth industry and company knowledge in order to prepare complex...
, skilling, and vacation management. 1-2 years of direct experience working with WFM platforms (Verint, IEX, Genesys WFM... working with ACD platforms (Avaya, Five9, Genesys, etc.) Demonstrated analytical, planning, and communication skills...
modeling (ADS, Genesys, Spice, etc.) Use of laboratory measurement tools (spectrum analyzer, oscilloscope, vector network...
Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB... to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaaS platforms (e.g., Five9, Google...
Qualifications: Experience in a digital-first or fintech banking environment. Expertise in workforce management systems (Genesys...