proactive, identifying challenges before they escalate, connecting teams, and driving solutions. The Specialist will play... targeted enablement sessions, workshops, and learning materials tailored to local needs Gather feedback from frontline teams...
Experience Manager works closely with frontline teams, product owners, operations, and customer support to identify issues, test... solutions, and implement improvements that align with the broader customer experience strategy. DUTIES AND RESPONSIBILITIES...
tech solutions industry, but in creating a culture where employees feel valued. We help people... across multiple New Business Enterprise Clients. Through operational partnerships, team leadership and development, data...
and procedures, and best practices to educate and present solutions for clients Deliver ongoing training and development of Tier 1... that client requests/issues are channeled and addressed efficiently Offer “frontline” insight to Tier 3 agents and support...