OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical... effective solutions. Customer Focus: Commitment to providing exceptional customer service and building strong customer...
Job Category: Field Service Job Description: Position Summary/Objectives of Incumbent: The purpose... must be supplied for any more than two days absence from work due to illness/injury. Field Service Reports are to be completed...
, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information... or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability...
, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information... CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations...
(AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering... in implementing and supporting Dynamics 365 Customer Service / Contact Center applications (Omnichannel, Unified Routing...
and optimal customer solution while minimizing the impact to the customer. Provide exceptional customer service in politically... arrangement. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years of technical...
. Creates and implements code for a product, service, or feature, reusing code as applicable and by applying best practices... Individual (DRI) working on-call to monitor system/product feature/service for degradation, downtime, or interruptions and gains...
Job Category: Field Service Job Description: The purpose of this position is to carry out the maintenance servicing... and response times) each day. Field Service Reports - to be completed for every maintenance & service call attended...
customer issues. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact... engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate...
of dependencies and the development of design documents for a product, application, service, or platform. Creates, implements... system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions...
of dependencies and the development of design documents for a product, application, service, or platform. Leads by example and mentors... to monitor system/product/service for degradation, downtime, or interruptions. Proactively seeks new knowledge and adapts to new...
and implementation of end-to-end telemetry, alerting, self-healing, and automation capabilities to improve service health, manageability... highly scalable distributed systems utilizing micro-services Bachelor's Degree in Computer Science or related technical field...
of dependencies and the development of design documents for a product, application, service, or platform. - Creates, implements... system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions...
to create and implement code for a product, service, or feature reusing code as applicable. Assists and learns about breaking.../product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore...
's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages... in Computer Science OR related technical field AND 8+ years technical engineering experience with coding in languages including...
with little oversight. Creates and implements code for a product, service, or feature, reusing code as applicable. Contributes to efforts... (DRI) working on-call to monitor system/product feature/service for degradation, downtime, or interruptions and gains...
of dependencies and the development of design documents for a product, application, service, or platform. Creates, implements... system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions...
other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime..., or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex...
to prevent and/or remediate service problems from becoming production incidents. Bachelor's Degree in Computer Science or related... technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C...
engineer, with recent successful applications of Generative AI in a business context. Deep expertise in modern AI frameworks... is desirable. Degree in Data Science, Engineering, Computer Science, Statistics, Actuarial Studies, or related field. The ideal...