projects to deliver next-generation solutions. Employee Technology Services (ETS) seeks a Technical Engineer to guide..., and maintenance. Lead initiatives to reduce incident rates and improve service recovery, collaborating with 1st line operations...
Managed Services Storage Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work... and isolate complex issues. Maintain SLA compliance, case documentation quality, and operational metrics. Lead incident...
/Unix Shell Scripting, Log Analysis (Splunk/ELK), and Incident Management tools (Jira/ServiceNow). Contractor Scope of Work.... Scope and Solution Expectations: Incident Management: Respond to and resolve production incidents and service interruptions...
and Incident Management guidelines. Assess the impact of each request and take appropriate action. Assign requests to appropriate... benchmark. Role summary: We are looking for a Security Engineer who will perform administrative tasks relating to the design...
Senior Storage Engineer - 3PAR, SAN This role has been designed as ‘Hybrid’ with an expectation that you will work... lifecycle technical support, including planning, project management, installation, on- going management/ monitoring...
Scality Storage Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2.... Management Level Definition: Applies developed subject matter knowledge to solve common and complex business issues...
) processes like Event Management, Incident Management, Change Management, Problem Management, Knowledge Management....Title: L2 Sustain Engineer Location: Bangalore Exp: 4-10 yrs Job Description: Analysis of issues, tickets...
(Incident, Change, Problem, Availability Management). Ability to develop and maintain SOPs, knowledge base articles... application and infrastructure health using tools such as Nagios, Grafana, ELK, HPOVO, ServiceNow, Netcool, and CloudWatch...
procedures. Incident Response & Investigation Integrate Sentinel with ticketing tools (ServiceNow, Jira, etc.). Support... Management (SIEM) platforms and Security Operations Center (SOC) activities. The role focuses on detecting, analysing...
Summary: Responsible for the management of Unix/Linux operating systems and well maintain the estate for customer... raisers, management, external team members, regarding change requests and progress. Works in 24x7 onsite cover and take part...
to internal teams and customers. Risk Management Assistance Risk Register Updates: Assist in maintaining the risk register... for incident response and business continuity planning (BCP). Compliance Monitoring Regulatory Tracking: Support adherence...
systems (ServiceNow). Maintain incident records and generate operational reports Maintain and optimise the NOC monitoring... with monitoring tools and network troubleshooting techniques. Experience with ticketing and incident management tools...
within JIRA and ServiceNow for sprint planning, tickets, and incident/change management. Collaborate with DevOps, SRE, security...: Support production systems across Windows and Linux, including services hosted on IIS. Participate in incident response...
within JIRA and ServiceNow for sprint planning, tickets, and incident/change management. Collaborate with DevOps, SRE, security...: Support production systems across Windows and Linux, including services hosted on IIS. Participate in incident response...
. Leverage distributed tracing and logging frameworks to ensure end-to-end visibility of systems. Incident Management Automation... using ML and rule-based systems. Integrate AI-powered insights with existing incident management platforms (e.g...
management: Create and use update sets to move customizations between ServiceNow instances, peer review codes Design... ServiceNow certifications up to date Mentor and share technical knowledge with service management team...
, change, business analysts and business management teams. Resolve Incidents and Problems Monitor ServiceNow for Incidents... procedure Report status to relevant business and IT teams Record progress of incident resolution in ServiceNow Follow...
systems (ServiceNow). Maintain incident records and generate operational reports Maintain and optimise the NOC monitoring... with monitoring tools and network troubleshooting techniques. Experience with ticketing and incident management tools...
systems (ServiceNow). Maintain incident records and generate operational reports Maintain and optimise the NOC monitoring... with monitoring tools and network troubleshooting techniques. Experience with ticketing and incident management tools...
Job Title: ServiceNow Solution Architect Position Summary: We are looking for a seasoned ServiceNow Solution... Architect and act as a trusted advisor to clients and stakeholders who can shape a multi-year ServiceNow roadmap, design...