field team and client team **5. Financial Responsibilities** Support Director/VP to ensure that agency meets... clients’ overall Account Receivables Help Director/VP manage overall profitability of accounts **6...
. Contact Center Technology Strategy & Innovation Shape a forward-looking roadmap across ACD, IVR, CTI, omnichannel, and CRM... and relevant. Current Environment (Strategy-Critical) IVR/ACD/CTI: NICE/inContact CRM: Salesforce / Service Cloud Omnichannel...