, scalable systems. Head of Training, Coaching & Performance: Hire, onboard, train, coach, and performance-manage customer...Ikigai Cases is hiring for a Customer Service Manager Location: Remote Compensation: $1800 per month + performance...
clinics and strategic account reviews. Work closely with Product, Marketing, and Support teams to align customer success... At least 2-3 years as Operations Manager Proven experience managing a Customer Success team in a SaaS environment...
Customer Service Near-Hire Trainer - Freelance, Remote Department: Customer Success Employment Type: Full Time... and passionate Customer Service Near-Hire Trainer to join our growing Customer Success team as our founding training specialist...
and pursue customer growth opportunities at scale. This is a player-coach leadership role requiring strong commercial instincts...About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud...
for completeness and accuracy to support compliance and performance tracking. PRINCIPAL ACCOUNTABILITY 2: RELATIONAL CUSTOMER... Reinforcement - Coach CSRs to highlight product benefits and financial wellness strategies. Escalation Support - Guide CSRs...
Manager -Customer Experience/Quality. We are a group of driven and hard-working individuals. If you are looking to build... with you! Job Description Key Responsibilities: Performance Analysis and Quality Assurance: Analyze customer interaction data to identify trends...
with a team of external quality analysts for research support Coach and guide junior researcher(s) on methodology, analysis... watching as much as they want, anytime, anywhere, and can change their plans at any time. Are you passionate about customer...
Reinforcement – Coach CSRs to highlight product benefits and financial wellness strategies. Escalation Support – Guide CSRs...The Contact Center Lead plays a pivotal role in Manulife’s Unassigned Customer Management (UCM) program by leading...
classes Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes Deliver and/or Partner.... Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly. Support key programs...
organization and relevant processes Recruit, direct, coach, inspire team leads and team members of the customer care team in the...: As a Customer Care Senior Manager you will be responsible for the Contract Administration & Non-Contract Invoicing customer care...
and other administrative processes. Recruit, direct, coach, inspire team leads. supervisors and team members of the customer service team..., employee and customer and financial. Experience of managing budgets. Ability to inspire and empower, mentor and coach...
for Customer Services are met. Support key Customer Care strategies to drive customer loyalty & resulting CAS score Support...: We have an opening for a Team Leader in our Customer Service Department, located at our Shared Service Centre in Budapest...
understanding of service level goals and objectives when providing customer support. Demonstrates ability to respond to non-standard...Qualifications Bachelor's degree required U.S. customer relationship management experience, preferred Intermediate...
. Providing fast and accurate answers to the customer's inquiries. Providing clean handoffs to Support and Account Executives... and COO of Hubspot, JD Sherman, among its board members. The Role The Customer Advocate team drives revenue for Apollo...
Responsibilities Team Leadership & Development Lead, coach, and mentor a team of Customer Success and Inside Sales professionals... and proactively address risks. Partner with Product, Enablement and Support teams to resolve issues and advocate for customer needs...
management, and customer-facing technical issues. Excellent communication skills with the ability to coach, mentor, and train... us build something better, together. Requirements About the Role As a Customer Care Representative (Entry Level 1...
Qualifications Bachelor's degree required U.S. customer relationship management experience, preferred... and applications (i.e., TMS, SalesForce, SAP, etc.) Ability to work in a collaborative environment and train and coach...
finance customer support, complaint management, and post-sales service, preferably from Home Credit, Salmon, Billease... and team management skills to motivate and coach staff. Customer-centric mindset with focus on service excellence. Ability...
A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸 TL;DR (because attention spans are real...): We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Our support team has long delivered...
the customer by providing resources that can assist their strategic business direction across pillar Support other CSMs... in their role acting as a 'coach' in working effectively with the customers support service to ensure it is being effective...