, developing efficient agent schedules, and monitoring real-time performance. The Workforce Manager will play a key role... Management: Develop and manage comprehensive agent schedules, ensuring sufficient coverage for anticipated workloads. Process...
with other systems. This is a high-impact role requiring both strategic thinking and hands-on execution to ensure our customer support...: Zendesk Configuration & Administration Manage all aspects of Zendesk, including Support, Chat, Talk, Guide, and Explore...
next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the... into one independent advisory role. This offers the opportunity to not only support the SOX testing program to provide independent...
Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support..., providing feedback, and ensuring compliance with quality standards across operational teams (customer service, fraud prevention...
customer interactions. If you're experienced with no-code tools and backend processes, this could be the perfect opportunity... workflows. AI Agent Development: Build and refine AI agents (voice and chat) that perform actions, respond intelligently...