. In addition to leading the implementation itself, Customer Success Managers maintain primary ownership of the customer...-Functional Collaboration Partner closely with Customer Success to ensure smooth handoff post go-live Surface recurring...
, renewal, and expansion for key accounts Build and execute success plans aligned with customer goals and product capabilities..., and adoption metrics to identify risks and opportunities Build Customer Success playbooks and new processes based on learnings...
About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding... customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit...
the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales... lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success...
that drive customer success Ability to work cross-departmentally with internal teams such as sales, product, and support... Technology industry experience preferred Love for start-ups is a must! Responsibilities Customer Success Managers own the...
customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency, and revenue... for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company...
customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals... by sharing best practices, success stories, and scalable approaches. Represent the voice of the customer and influence the...
2+ years in SaaS Customer Success Proven ability to manage a large book of business by deciding where to go "deep" vs... with a $175M+ run rate. About the Role As a Mid-Market CSM, you are a strategic value driver focused on maximizing product...
Company The S&E Customer Success department is a high-velocity revenue engine at BILL. As a Senior Scaled CSM... advisors for your customers, identifying strategic growth opportunities and ensuring every customer extracts maximum value...
with Sales to pursue and win these. Meets or exceeds KPIs and goals, as set by Customer Success leadership. Integrity & Trust... while coordinating activities from multiple functions in a matrix environment. 5+ years of Customer Success, Project Management, Program...
and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience... a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS...
and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience... a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS...
In, Fortune, and Great Place To Work®! As a Director, Customer Success you will lead a team of CSMs dedicated to driving...-specific language and insights. Partner with Sales, Support, and Services to align customer success efforts with overall...
the most important work of your career. About the team Stripe's Customer Success Managers (CSM) oversee the post-sales... lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success...
approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams... customer success plans to drive adoption, expansion, and long-term growth of Planview products across the customer enterprise...
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.... Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer...
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.... Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer...
and make a direct impact on customer retention and growth. The CSM must be technically savvy, with demonstrated experience... a career in customer success are encouraged to apply. Tech Savviness: Strong technical aptitude and familiarity with SaaS...
for a mission that matters at a company where you matter. Your Impact: We are seeking a Customer Success Manager (CSM) who... workflows, challenges, and operational environments. Formal CSM Background - proven experience in a customer success role...
for a mission that matters at a company where you matter. Your Impact: We are seeking a Customer Success Manager (CSM) who... workflows, challenges, and operational environments. Formal CSM Background - proven experience in a customer success role...