customer account. + You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities...With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S;) organization...
support and constructive feedback on performance; - Lead team meetings to share updates and reinforce training objectives...; - Address escalated customer issues and manage emergency ticket handling when required; - Monitor customer interactions...
We are looking for a Customer Support Manager to lead the operation of our support center, ensuring service excellence, efficient indicator...). Area: Operations – Customer Service Contract: Permanent Salary: COP $7,000,000 base + $300,000 for KPI metrics...
to the customer's satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA). Education... procedures. - Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire...
, join our dynamic Customer Success team in Colombia. You'll collaborate closely with colleagues in Europe (Czech Republic) to ensure.... - Lead the onboarding process and ensure fast adoption of Safetica solutions. - Actively communicate with key customer users...
, UEFA, and even astronauts on the ISS The Team Our Customer Success Team is the heart of how we support and grow lasting... every customer interaction is thoughtful, proactive, and genuinely helpful.We're a people-first team—curious, collaborative...
, consistency, and team adherence to Standard Operating Procedures (SOPs). Lead issue resolution across people, process, or client... in customer success, account management, client service, or consulting. Strong problem-solving, written communication, and people...
to work night shifts. Commitment to delivering excellent customer service. Make a difference with the TOP Team! Work... experience required. Language Level: English C1. Customer Service Orientation: Ability to listen actively, resolve issues...
and platform excellence. We're a fast-growing global team of passionate professionals, and we're now looking for a Customer... and customer service best practices. Responsibilities: Respond to customer queries (Billing and L1 Support) promptly...
We’re seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team... Help warm up and nurture early-stage sales opportunities Requirements 2+ years of experience in customer service...
Job Title: Team Leader, Operatios | Mercado Libre - MPCredits Job Description The Team Leader, Operations... an action plan for improvement, implement corrective action, up to and including termination of employment - Ensure service...
and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations... to support and help the customer to have the best experience. Key Responsibilities: - Manage, develop, lead, and oversee...
timely updates - Provide subject matter expertise in handling escalated customer calls as needed - Conduct Team Meetings... on items to completion - Strong communication skills, both written and verbal - Ability to lead team in multi-tasking...
, and ensure lead conversion across revenue streams. This role acts as a key enabler of agile customer response and supports... and monitor leads generated by the Digital Service Infrastructure. - Foster a strong QHSE culture within the team. - Address...
. Essential Functions/Core Responsibilities - Lead Team Members, foster their professional development and growth via effective... timely updates and changes - Provide subject matter expertise in handling escalated customer calls as needed - Manage team...
and drive performance of a team of Export and Import specialists (agents and supervisors) to ensure customer and operations... to support and help the customer to have the best experience. Key Responsibilities: - Manage, develop, lead, and oversee...
Title: Team Leader (SLS) Location: GSC BOG Monitor regional or integral programs (in all GSC service lines..., and adding value to customers and businesses. Key Responsibilities : - Actively lead the team of Experts, Specialist...
and innovation in customer service processes. ?? Main responsibilities Lead a direct team of 4 people and an indirect team...Location: Cali (hybrid model: in-person training, then 2 days in the office). Area: Operations – Customer Service...
Job Title: Team Leader, Operations - Unilingual Job Description The Team Leader, Operations is responsible... for improvement, implement corrective action, up to and including termination of employment - Ensure service delivered...
. You will ensure that you and your team members do the right thing each time even if it means doing the difficult things. Review, lead... experience in Sales and Retention is required Previous experience in a Technical Support and Customer Service role is preferred...