capability to ensure operational excellence and maintain superior customer service levels of the existing account/client... compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client...
and service excellence of responsible product lines. Work with internal teams and customer service to identify, classify..., and prioritize feature-level customer issues. Partners with leaders within business and countries, possess strong knowledge...
(RCA) initiatives to ensure continuous improvement and defect prevention. Professional Development & Specialist Advice... with other cloud service providers. Demonstrable experience in quality engineering, test automation, and continuous integration...
be at the forefront of new service preparation and change management processes, constantly learning and growing your technical... critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the...
& Experience Security Specialist on one (or several) of the following technology domains: * Windows security Linux/Unix/MacOs... internal or external organizations with real customer-centric mindset. Certified to, or able to demonstrate strong working...
& Experience Security Specialist on one (or several) of the following technology domains: * Windows security Linux/Unix/MacOs... internal or external organizations with real customer-centric mindset. Certified to, or able to demonstrate strong working...
trends, data quality, and service dependencies. Analyse CMDB data to assess service impact, root cause trends, and areas... reporting. Experience aligning CMDB with frameworks like CSDM (Common Service Data Model). Preferred Qualifications: ITIL...
Marketing Cloud solutions, with a strong emphasis on Marketing Cloud Personalization (MCP) Develop personalized customer... journeys, leveraging data-driven insights to enhance customer experience. Collaborate with functional teams to understand...
Job Description: We are looking for Implementation Specialist in a techno-functional capacity who has a good... customer relationships and take responsibility for customer satisfaction. Maintain project deliverables and documentation...
) with others at all levels of the organisation and externally. ● Must be customer service-centric. ● Must possess basic administration skills.... This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist. The Sales & Onboarding Executive...
long-term solutions and process improvements. o Lead by example, demonstrating excellent customer service and a proactive..., and customer service skills. Strong problem-solving abilities and attention to detail. Willingness to work across time zones...
capability to ensure operational excellence and maintain superior customer service levels of the existing account/client... compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client...
About The Role: We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service... solutions within established service level agreements. Maintain a strong service attitude while addressing customer inquiries...
About The Role: We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service... solutions within established service level agreements. Maintain a strong service attitude while addressing customer inquiries...
from business requirements. Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers... communication skills. Skills and Certifications ServiceNow certifications - Service Now System Administrator, Certified...
Specialist Position Overview We are seeking an experienced Incident Manager to lead end-to-end response for high-severity... triage, clear stakeholder communication, rapid service restoration, and strong post-incident governance aligned to ITIL. The...
capability to ensure operational excellence and maintain superior customer service levels of the existing account/client... compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client...
capability to ensure operational excellence and maintain superior customer service levels of the existing account/client... compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client...
- Service Now System Administrator CSA. Certified Implementation Specialist - Security Incident Response (SIR) Certified... Implementation Specialist - Vulnerability Response (VR) ServiceNow Certified Application Developer ITIL v3 or v4 Foundation...
capability to ensure operational excellence and maintain superior customer service levels of the existing account/client... compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client...