as CUSTOMER SERVICE REPRESENTATIVES for a travel account (non-airline) with the following qualifications: At least Senior...Cohere Outsourcing (Philippines) Inc. is a customer-centric, agile, dynamic, creative, innovative, value and solutions...
+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones...
content and personalization at scale, we believe AI will define the next era of customer experience and business growth... In this role, you are responsible to handle inbound customer call such as sales, retention, troubleshooting, cancellations...
to the problem and explaining to the customer the resolution Answer product and/or service questions or concerns Troubleshoot... departments to expedite resolution of customer's issue Provide exceptional customer service experience Complete Documentation...
customer satisfaction. Collaborate with other departments to address customer concerns and improve service processes. Document... degree in a relevant field. Experience Level: 13 years of experience in customer service. Skills and Competencies: Excellent...
product or service problems by accurately understanding the customer’s issues. Determine the cause of the problem, selecting... the best solution to the problem and explaining to the customer the resolution Answer product and/or service questions...
/Email/Chat Handling Resolve product or service problems by accurately understanding the customer’s issues. Determine the... product and/or service questions or concerns Troubleshoot technical issues using all available tools Process customer orders...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience Escalations Handling Coordinates...
product or service problems by accurately understanding the customer’s issues. Determine the cause of the problem, selecting... the best solution to the problem and explaining to the customer the resolution Answer product and/or service questions...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience Complete Documentation Create or update...
product or service problems by accurately understanding the customer’s issues. Determine the cause of the problem, selecting... the best solution to the problem and explaining to the customer the resolution Answer product and/or service questions...
/Email/Chat Handling Resolve product or service problems by accurately understanding the customer’s issues. Determine the... product and/or service questions or concerns Troubleshoot technical issues using all available tools Process customer orders...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Escalations Handling Coordinates...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience Escalations Handling Coordinates...
/Email/Chat Handling Resolve product or service problems by accurately understanding the customer’s issues. Determine the... product and/or service questions or concerns Troubleshoot technical issues using all available tools Process customer orders...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Escalations Handling Coordinates...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience Complete Documentation Create or update...