Performance Optimization Manager plays a key role in elevating service excellence across the customer support organization... in customer service performance optimization Collaborating cross‑functionally with Operations, WFM, Training, HR, and Analytics...
in enabling customer success through applied engineering, technical expertise, and collaboration across global teams. The Service... specifications and accuracy standards. Performs service calls at customer sites to correct problems involving company products...
& Customer Experience Act as the leader on duty by modeling customer service standards and selling behaviors Maintain brand... with the Store Manager to execute performance management tools Drive teammate engagement and development by recognizing...