to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
and sales strategies 2. Customer Handling Excellence: Provide exceptional Customer service by addressing inquiries, resolving... and maintain Customer data in the system to ensure seamless follow-up, personalized service, and efficient record-keeping. 4...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
of customer service. Today we power billions of conversations with brands you know and love. believes in offering our people... service execution tracking, automation processing, and rule-based workflow execution. Collaborate & Deliver High-Impact...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing... of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view... of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present...
result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing... of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases... in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal...
-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers... adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated...
by protecting the sensitive information ͏ Do Ensuring customer centricity by providing apt cybersecurity * Monitoring... and unwanted or malicious emails ͏ Deliver No. Performance Parameter Measure 1. Customer centricity Timely...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... Mandatory Skills: Customer Service . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital...