Development, Communication, Critical Thinking, Customer Service, GitLab CI/CD, Intentional collaboration, Managing performance...: Relevant years of Technical Service Experience Preferred Work Experience includes: Must possess at least one Implementation...
Monitor creation, changing, and termination of credentials in multiple TTEC and/or client tools to ensure accuracy and service... level agreements are met Audit tracking of attendance, pay, status, and other lifecycle events in our Agent State Tracking...
, customer service performance, and conformity to company policies and procedures. The QA Analyst will assist in developing.... We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re...
and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards... or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data...
accuracy, customer service skills, and adherence to policies and procedures. Data Analysis and Reporting: Analyzing call... as a Subject Matter Specialist 3. Participate in teleconferences and meetings initiated by the customer 4. Take ownership...
Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings... customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive...
ServiceNow products that includes Integrated Risk Management (a must), Customer Service Management, Strategic Portfolio... capabilities, and Virtual Agent Develop integration architectures using Integration Hub, Flow Designer, and API frameworks...
, telemarketing, or customer service Comfortable making a high volume of outbound and inbound calls daily Strong verbal... and provide a warm handoff to the agent Accurately document all calls, outcomes, and notes in HubSpot Update Slack with lead...
other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics..., evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data Analysis...
accuracy, customer service skills, and adherence to policies and procedures. Data Analysis and Reporting: Analyzing call... as a Subject Matter Specialist 3. Participate in teleconferences and meetings initiated by the customer 4. Take ownership...
standards. Analytical Skills: Capability to analyze customer service calls objectively, identifying both strengths and areas... concerns and sentiments. Experience: Previous experience in customer service, particularly in call center environments...
standards. Analytical Skills: Capability to analyze customer service calls objectively, identifying both strengths and areas... concerns and sentiments. Experience: Previous experience in customer service, particularly in call center environments...
while maintaining minimal customer service/account management functions. Set up, edit, and test engagement agents using provided.... Ensure bots provide a smooth and user-friendly experience aligned with UI/UX best practices. Generate AI agent videos using...