, etc) e. Coordinates logistics as required for Sunlife-initiated training and events. Job Category: Customer Service / Operations... of payments, and resolving or facilitating of all types of inquiries and requests, from walk-in clients at the Client Service...
of AI solutions that impact customer and agent experiences. You will translate data-driven insights into actionable recommendations... dashboards to monitor the impact of AI on customer satisfaction, agent efficiency, and key operational metrics. Collaborate...
. Verify pricing, scope of work, service frequency, terms, customer details, and required documentation. Confirm.... Monitor potential contract issues that could cause service delays or billing errors. Maintain confidentiality of customer...
and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement... overview As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community...
exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect... of call center performance, customer service, technology, and professional development. How will you make a difference...
agents Ability to maintain and practice high standards of customer service Ability to work independently and in a team..., to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally...
as-a-service model—optimizing operations, reinventing customer experiences, and unlocking new possibilities by combining human... by the client. Meticulously oversee and manage performance in terms of service quality to ensure customer satisfaction...
a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees... is responsible for maintaining the Customer Care online knowledge base and creating communications for all Customer Success employees...
to Meet You! Required: 1-2 years of proven experience in a customer service or similar support role. The Back Office... orders to 3PLs for immediate resolution. Order Reassignment: Provide order files to 3PL Customer Service teams for the...
of service for our users. You’ll be involved in the day-to-day operations of the Customer Operations team, managing our AI agent... verification for agentic training Perform data training, labeling, and validation tasks to support agent model retraining...
and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement... overview As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community...
communication skills Ability to articulate technical information and convey it to non-technical people Excellent customer service..., engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the...
management while maintaining minimal customer service/account management functions. Set up, edit, and test engagement agents... best practices. Generate AI agent videos using internal tools/software. Adapt quickly to new tools and processes...
real impact—across industries, countries, and careers. From engineering and product to digital services and customer... to Collection systems, Finance platforms, Agent Reporting Tool (ART), Call Management Systems, RPA initiatives, and containerized...
and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards... or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data...
ensures operational excellence, compliance, productivity, and customer satisfaction across all processes, while building the.../import teams from a start-up phase to a scale-up capacity. Embed a performance-driven, customer-centric, and compliance...
operational excellence, compliance, productivity, and customer satisfaction across all processes, while building the necessary.../import teams from a start-up phase to a scale-up capacity. Embed a performance-driven, customer-centric, and compliance...
Development, Communication, Critical Thinking, Customer Service, GitLab CI/CD, Intentional collaboration, Managing performance...: Relevant years of Technical Service Experience Preferred Work Experience includes: Must possess at least one Implementation...
equipment up to 20 lbs. Skills: Communication, Critical Thinking, Customer Service, Financial Systems, Intentional... minimal disruption to customer-facing solutions. Estimate effort, report progress, and manage activities within budget...
Development, Communication, Critical Thinking, Customer Service, GitLab CI/CD, Intentional collaboration, Managing performance...: Relevant years of Technical Service Experience Preferred Work Experience includes: Must possess at least one Implementation...