About the job: Customer Service Representative - Cebu Qualifications: SHS Graduate or 2nd Year College Completer...
, and budget. Manage Customer Service & Escalations: Communicate directly with passengers to address concerns, resolve issues...
is a plus Desire to provide exceptional customer service Microsoft Office Suite knowledge Highly energetic and self-motivated...Overview The Vendor Service Representative interacts with customers to provide and process information in response...
is a plus Property & Casual license is a plus Desire to provide exceptional customer service Microsoft Office Suite knowledge Highly...Overview: The Vendor Service Representative interacts with customers to provide and process information in response...
compromising service quality or trust. Implement and scale AI-enabled tools (agent assist, automation, and knowledge quality... while driving the strategic transition from reactive support to a value-oriented Customer Success model. The ideal candidate...
transition from reactive support to Customer Success and increased AI-enabled service delivery. Key responsibilities... leadership, without compromising service quality or customer trust. Customer Success & AI enablement Support the transition...
and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards... or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data...
and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards... or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data...
accuracy, customer service skills, and adherence to policies and procedures. Data Analysis and Reporting: Analyzing call... as a Subject Matter Specialist 3. Participate in teleconferences and meetings initiated by the customer 4. Take ownership...
other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics..., evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data Analysis...