A leading insurance company in Mexico City is seeking an Incident and Problem Management Specialist to oversee IT... incident management. This role involves logging incidents, coordinating with support teams, and ensuring service restoration...
position pitchFunction description: An Incident and Problem Management Specialist is essentially responsible for the upkeep... and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution...
- Scheduling tools such as Control M operative level - Automatic Monitoring Tools such as Splunk / AppDynamics / (Other monitoring... frameworks - Promote an environment that supports diversity and reflects the HSBC brand. **Operational Effectiveness & Control...