Contact Center Representative Addison, TX Primary Responsibilities: Respond to customer inquiries and concerns..., both written and verbal. 1-2 years experience in a Call or Contact Center. Experience in a fast-paced environment handling calls...
-volume contact center (daily volumes exceeding 10,000 contacts), handling both voice and nonvoice customer contacts Command... and managing deliverables across multiple workstreams for HRCC and corporate wide projects Be the lead HRCC representative...
collection and analysis, and process fundamentals. In this role, it is critical to understand customer service or contact center... related to ongoing HRCC contact center operations and corporate initiatives, including implementations, site launches...