Connect, Genesys, Mulesoft, or other contact center technologies Familiarity with government contracting and compliance...Description & Requirements We are seeking a manager level - Salesforce engineer / consultant to support the...
requirements and goals are met. - Assume leadership responsibility for correspondence tasks and contact center processing... contact center expectations. - Assist with escalated correspondence issues or cases as needed. - Evaluate employee key...
as needed in a fast-paced, high-volume environment. This is a remote position. Per contact requirements, this position is open... training of new staff. - Assist the Manager in preparing presentation schedules and staff development plans. - Monitor...
, and compliance of the contact center infrastructure. 8. Work closely with manager and stakeholders, including business analysts... contact center solutions using Amazon Connect and related AWS services. Primary responsibilities are design implementation...