Director will monitor key performance metrics, drive process improvements, and serve as primary point of contact for client... care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network...
regulatory policies and procedures. 3. People Management: Recruit, train, and onboard new Contact Center agents. Conduct regular... for themselves. Provide coaching and assistance to Contact Center agents on an ongoing basis. 4. Conflict Resolution: Oversee and ensure...