business or to the employees Collaborate on forecasting, budgeting, and workforce planning to optimize call center operations... Execute strategies for continuous improvement of key performance metrics including Contact Center metrics...
, and dashboards to monitor contact center performance and key drivers of contact volume (e.g., repeat calls, call time, and common... operational area: the Contact Center. The intern will use data to understand customer contact drivers, identify inefficiencies...
deployments. Develop and maintain network standards, reusable modules, documentation, and operational runbooks. Monitor network... performance, troubleshoot issues, and participate in 24×7 on-call rotation to support critical systems. What It Takes 10...