Operational Business Consultant drives customer adoption of SITA AMS (airport management system) enterprise application... actively with the Central Support Team (PSO and DCO) in the Incident Management process to deliver SLAs and Manage risks...
management systems, Automation, and enterprise application support. Perform incident triage and technical diagnostics... access control and security models o Incident management frameworks (ITIL preferred) Experience working in high...
with ITSM tools (e.g., ServiceNow, Jira) and incident management practices. Qualifications 5+ years' experience... administration, dashboards and reports All aspects of user and license management including new user setup/deactivation, roles...