and Salesforce is leading the charge by heavily investing in ITSM space. Salesforce has launched Agentforce IT Service..., a next-generation ITSM solution built on the world’s #1 Service Cloud. Unlike legacy tools trapped in “portal-to-ticket” workflows...
, Lean methodologies, or continuous improvement practices. Familiarity with ITSM tools (Jira, ServiceNow, Cherwell...