individual to support our 24x7 Change Management operations. The role involves managing end-to-end communication for planned work... out-of-hours and support customer access requests for network sites. Raise and complete Clarify, CPS Cease Orders, and SDA...
. Consultant/Manager, WFM- Real Time Analyst Genpact is searching for dynamic, open-minded, mature individuals to support... –like Verint / IEX / Aspect eWFM, RTA, Avaya CMS etc.) knowledge of other tools Amazon Connect, Verint, Chat monitoring tools (Ex...
assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. Key... Responsibilities 1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem...
is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.... Key Responsibilities 1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective...
an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus.... We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients' evolving needs...
, support, and coaching to the Quality Analysts, ensuring the delivery of high-quality chat interactions and achieving key...Job Description: We are looking for a dedicated and experienced Quality Team Leader for our Chat Process to lead...
City Job Summary The Analyst in Support & Operations plays a vital role in delivering high-quality Level 1 remote... desktop support. This position is essential for ensuring the effective resolution of tickets while adhering to service level...
assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. Key... Responsibilities 1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem...
is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.... Key Responsibilities 1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective...
is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.... Key Responsibilities 1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective...
. Assess technology risk and compliance levels, identify gaps, recommend treatment plans and support risk reduction aligned... with Vodafone's security standards and processes. Coach and support Security Champions within agile teams to embed secure-by-design...
Job Category: Technology Job Description: Key Responsibilities: Provide first and second-level technical support... to internal users via phone, email, chat, or in-person. Diagnose and troubleshoot hardware, software, and network issues...
concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding... Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills...
‑performance, scalable, and user‑centric web applications that directly support DHL’s digital transformation agenda... such as smart search, chat interfaces, recommendations, and automation. Collaborate with AI/ML engineers to embed model outputs...
Windows Others, Sofia Job Summary The Senior Support Analyst plays a crucial role in delivering high-quality remote... desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues. This position emphasizes...
assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. Key... Responsibilities 1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem...
City Job Summary The Analyst in Support & Operations plays a vital role in delivering high-quality Level 1 remote... desktop support. This position is essential for ensuring the effective resolution of tickets while adhering to service level...
functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning... team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure...
or platforms (e.g., AI chat/email assistant, automated task managers, or smart analytics tools) to support operational efficiency.... Proficient in leveraging common AI tools to support and accelerate client product adoption. Prior exposure to AI-based tools...
assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. Key... Responsibilities 1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem...