assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. Key... Responsibilities 1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem...
enhancements, fixes) while maintaining a clear backlog and prioritization with stakeholders. Support and lead medium-complexity... projects such as in-app chat replacements and registration/WhatsApp integrations, including testing and release coordination...
applications. Conduct defect analysis and deliver high-quality fixes. Support incident handling and provide workarounds... for production issues, including complex system failures, in collaboration with DevOps teams. Support DevOps engineers...
(SPOC) for the domain, providing expertise across applications and infrastructure landscapes. Support major incidents..., planned releases, and urgent patching needs in partnership with operations and supplier teams. Support the Domain Lead...
. Support incident handling and provide workarounds for production issues, including complex system failures, in collaboration... with DevOps teams. Support DevOps engineers in deployments across multiple environments. Manage application support...
functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning... team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure...
Windows Capital District, Metro Manila Job Summary The Senior Support Analyst plays a crucial role in delivering high...-quality remote desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues...
request. Engineer to take ownership of all Incidents and Service Requests from End User contact (Phone, Email, Chat, Web... article needs to be created and follow appropriate procedures to do so. Associate will provide best effort support...
functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning... team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure...
customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow... improvements. Key Responsibilities 1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift...
job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support... and #StayConnected LinkedInFacebookInstagram You can also chat with our employees to learn more about our projects: Click here...
Windows Colombo, Western Job Summary The Senior Support Analyst plays a crucial role in delivering high-quality remote... desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues. This position emphasizes...
Windows Capital District, Metro Manila Job Summary The Senior Support Analyst plays a crucial role in delivering high...-quality remote desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues...
landscapes. Support major incidents, planned releases, and urgent patching needs in partnership with operations and supplier... teams. Support the Domain Lead in evaluating supplier estimates, validating technical scope and ensuring alignment...
adherence, and capacity utilization across multiple channels, including voice, chat, and back-office functions. The manager... Monitor intraday performance, queue health, and agent adherence across voice, chat, and back-office channels. Proactively...
tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the centre of the... experience, our products help businesses to build personal connections and deliver seamless support across multiple channels...
Windows Colombo, Western Job Summary The Senior Support Analyst plays a crucial role in delivering high-quality remote... desktop support to clients, ensuring efficient troubleshooting and resolution of technical issues. This position emphasizes...
. Address Customer Inquiries And Issues Via Email Or Chat, Providing Timely And Effective Resolutions Using Written... that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access...
Engineer to provide second-line technical support for enterprise customers on Vodafone UK Optical Platforms. This role involves... best-in-class service What you'll do Deliver second-line technical support for customer optical services.Perform proactive...
point of contact for IT-related issues via chat and phone support. Diagnose and resolve device, application, and access.... While our commitment to a digital-first model is transforming how we deliver IT services, we know that truly exceptional support requires...