Overview We are seeking a Senior Contact Center Architect with deep expertise in CallMiner to design, implement..., quality, and operational excellence. Key Responsibilities Lead the architecture, design, and implementation of CallMiner...
our speech analytics platform, CallMiner, to analyze and score interactions across our Consumer Direct and Loan Officer teams... "categories" and "scores" within CallMiner to automate the monitoring of agent-borrower interactions. Conduct deep-dive...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
software solutions integrated with platforms such as ZenDesk, ServiceNow, Five9, Zoom, and CallMiner. You will guide the..., CallMiner) with internal systems. Ensure the design and stability of VOIP infrastructure, including SIP servers and FreeSWITCH...
, Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...