such as call volumes, handle times, customer satisfaction scores, and quality scores to track contact center performance...POSITION SUMMARY This position monitors top and emerging contact center transaction trends and NPS reviews...
) and workflows. Ensure CSR (Customer Service Representative) follows the best support practices. Performance Goals and Key... in a Contact center or equivalent client-facing role Strong interpersonal, verbal, and written communication skills, with attention...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
(i.e., call center, emails, chats, back office, etc.) At least 2 years experience in managing project stakeholders... of BPO Industry Knowledge of Contact Center and Back-Office Operations LEAN Six Sigma Greenbelt Trained Knowledge...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals and targets...-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals and targets...-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales...
(i.e., call center, emails, chats, back office, etc.) At least 2 years experience in managing project stakeholders... of BPO Industry Knowledge of Contact Center and Back-Office Operations LEAN Six Sigma Greenbelt Trained Knowledge...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals and targets...-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals and targets...-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals... and cross-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans...
insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.) At least 2 years... Knowledge & Skills Knowledge of Insurance operations Knowledge of BPO Industry Knowledge of Contact Center and Back-Office...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals... and cross-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans...
for customers to resolve their issues What You Bring to the Role Open to both entry-level candidates and experienced call center... Representative working onsite in Cainta, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...