understanding of the various call center metrics and their relationship with each other Should be extremely proficient with Excel... their workforce management operations. Responsibilities Monitor real-time queue status and agent schedule adherence Monitor...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
/call center background, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical... Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results. Optimize...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
/call center background, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical... Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results. Optimize...
across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background..., call quality, agent utilization, campaign results. Optimize dialing modes, pacing, call routing, and reporting...
/call center background, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical... Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results. Optimize...
flows for contact center operations—agent UI, supervisor dashboards, call/chat routing visuals, etc. Create reusable... teams to develop user interfaces for contact-center solutions, workflow dashboards, and communication tools powered...
and CTI connected to agent desktop. 7) Validate IVR logs and Identify/Analyze issues from call log results. 8) Understanding... & Hands of experience in IVR/Contact center technology. 2) Outbound calls flow testing in campaign management & Non-pay. 3...
inbound/outbound call center operations within the Turbo Cross Sell function. This role is responsible for mentoring... center operations focused on cross-selling various banking products. Demonstrate strong understanding of call center...
(8+years ) to join our team in developing and enhancing our next-generation Contact Center as a Service (CCaaS... of complex, real-time issues related to call control, signaling, media path, and network performance. Testing and Review: Write...
Management to lead real-time workforce functions while driving key WFM programs and initiatives across our contact center network... a team of Workforce Analysts and partner closely with Contact Center, Product, and Technology teams to identify risks...
across the enterprise. Required to provide on-call support during off-duty hours on weekdays, weekends, and holidays... requirements for performance, security, scalability, and compliance. Provide on-call support for critical incidents on a scheduled...
and assignments as directed Minimum Work Experience: - Minimum of 2-year WFM experience in a call center inbound voice process - 1... reports. Qualifications: Graduate is any stream Minimum of 3-year experience of data handling in a call center WFM & RTA...