more years of experience Call Center or Technical Support Management experience required Flexibility in schedule, including...+ years Help Desk/Call Center experience preferred Customer service experience Hospitality and/or Chick-fil-A restaurant...
. - Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. - Assist the center... combination of education and experience. - Monitor agent interactions to ensure adherence to quality standards and provide...
what’s next for tomorrow. This role supports our Customer Support Agent team and will have a 10:00am-6:30pm schedule and on-call in the... more years of experience Call Center or Technical Support Management experience required Flexibility in schedule, including...
of telecom-specific challenges such as call routing, number portability, and service provisioning. · Experience with analytics... with Speech-to-Text, Text-to-Speech, and Agent Assist. · Google Cloud certifications (e.g., Professional Cloud Developer...
strategies. o Build and automate call center workflows, including writing call flows, prompts, and scripts. o Ensure adherence... and protocols such as WebRTC for voice and video. Contact Center Technologies o NICE InContact platform - IVR, ACD, Skills...
environment Functional knowledge of Call Center agent workflow/routing (skilling and leveling) preferred Ability to work nights... has a part to play Intraday real time monitoring of service levels for all queues at all sites Real time monitoring of agent...
and cross-functional partnerships Change agent who leads transformation with resilience, adaptability, and coalition-building... center health plans Drive innovation in value-based care, payment reform, and healthcare delivery Create lasting impact...
into actionable business strategies Exceptional communicator demonstrating leadership and cross-functional partnerships Change agent... future of one of the Southeast's largest academic medical center health plans Drive innovation in value-based care, payment...