and maintain the Configuration Management System (CMS), CMDB, and Common Service Data Model (CSDM) 5.0 within ServiceNow..., and documentation. Lead Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings. Monitor and manage the change calendar...
Advisory: Serve as a trusted SME, advising clients on architecture, automation opportunities, and platform capabilities... Expert-level knowledge of ServiceNow architecture, ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM Strong ServiceNow scripting skills...
Transformation, Digital Products and Services, and Agentic AI. Deliver customer advisory workshops related to CSDM, instance..., Client Scripts, UI Policies) and data model/CSDM/CMDB Experience with Flow Designer, Automation Engine, Integration Hub...
Transformation, Digital Products and Services, and Agentic AI. Deliver customer advisory workshops related to CSDM, instance..., Client Scripts, UI Policies) and data model/CSDM/CMDB Experience with Flow Designer, Automation Engine, Integration Hub...