AgentCollections-Customer Service Agent: SANTA FE, CIUDAD DE MÉXICOPurpose: This position requires a customer-focused individual... from Daimler Truck small business customers in the United States and providing agile, efficient, and caring service to solve...
) is preferred - Experience with Reporting is required - 5+ years call center or outsourcing experience - Business Intelligence... humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together...
Overview If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC... in a generation is taking place in Payments. The Value Chain is being re-assembled to create Business Value. Real-Time is becoming...
If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover... in a generation is taking place in Payments. The Value Chain is being re-assembled to create Business Value. Real-Time is becoming the...
center. This role is crucial for improving efficiency, accelerating speed-to-transfer, and maximizing lead conversion... outbound and inbound workflows to reduce transfer times and increase agent productivity. Manage list loading, segmentation...
in a contact center environment. The role ensures service level and efficiency targets are met by analyzing historical trends... center operations and KPIs (adherence, shrinkage, occupancy, SLA, AHT, ASA, forecast accuracy, abandon rate). Forecasting...
center. This role is crucial for improving efficiency, accelerating speed-to-transfer, and maximizing lead conversion.... Optimize outbound and inbound workflows to reduce transfer times and increase agent productivity. Manage list loading...