results in our retail voice account. Experience: Minimum of 2 years as a team lead in a BPO setting (retail experience...: Distributing tasks based on agent strengths and managing workloads to meet tight deadlines. Effective Communication: Serving...
results in our retail voice account. Experience: Minimum of 2 years as a team lead in a BPO setting (retail experience...: Distributing tasks based on agent strengths and managing workloads to meet tight deadlines. Effective Communication: Serving...
Monitor calls on soft skills and process & compliance parameters. Provide Coaching & Feedback to enhance agent performance... or equivalent Minimum 6 months experience as a trainer and overall 2 years experience in the BPO industry Preferably...
Monitor calls on soft skills and process & compliance parameters. Provide Coaching & Feedback to enhance agent performance... or equivalent Minimum 6 months experience as a trainer and overall 2 years experience in the BPO industry Preferably...
and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards...
and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards...
Position Summary The Outbound Lead Generation Agent is responsible for initiating outbound communication.... This position does not sell insurance or provide plan advice. The agent’s sole mandate is to engage prospects professionally...
A *Applicants must be HS graduates or higher *BPO experience preferred, but not required Account B *HS/SHS Grad, at least 1YR... experience / 2 years completed in college, 1 year Financial background in a BPO Setting *2 years completed in college...
) or at least a college graduate *at least 6 months BPO experience * January 16, 2026 batch *SHS Grad. / Completed 2 years in College... or at least college graduate *With 6 mos. BPO Experience (voice; good to excellent comms. Needed | B2 Level) * Must be willing to work...
) or at least College graduate *at least 6 months BPO experience * January 16, 2026 batch *SHS Grad. / Completed 2 years in College... or at least college graduate *With 6 mos. BPO Experience (voice; good to excellent comms. Needed | B2 Level) * Must be willing to work...
with at least 6 months of BPO Experience (Voice or Non-voice). College graduate with no BPO experience. Must be willing to work...
compromising service quality or trust. Implement and scale AI-enabled tools (agent assist, automation, and knowledge quality... One leadership standards. Qualifications: Significant experience leading BPO, Shared Services, or Contact Center environments...
from reactive support to value-oriented Customer Success Implement and scale AI-enabled tools (agent assist, automation, knowledge... experience in BPO / Shared Services / Contact Center environments Strong track record in 24/7 operations and KPI ownership...
Qualifications: 3-4 years of experience in BPO Recruitment particularly in Sourcing Intermediate knowledge in Excel... on full onsite and midshift Must have exposure in hiring different agent profiles like ITHD, Healthcare, Financial, Logistics...