. Excellent problem-solving and communication skills. Hands-on experience with ServiceNow or similar ITSM platforms for incident..., change, and problem management. Ability to manage and resolve tickets within defined SLAs and document resolutions...
incident management, troubleshooting, and escalation through ServiceNow. Manage and optimize backend administration portals..., ServiceNow, Vyopta, Pexip, Appspace, and Crestron XIO. Experience with backend management portals: Teams Admin Center, MTR...