to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum... queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
Production ⢠Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed... for each of the Changes ⢠Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards... like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
internal and regulatory compliance and resolving customer service requests/complaints within stipulated TAT. Key... Responsibilities: Handle customer queries and provide appropriate solutions while maintaining high service standards Process loan...
, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding... Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website...
worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation... relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation..., please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding...
in handling and managing trade transactions. Adherence defined TAT for Trade Products. Reduce/Eliminate customer complaints... CPU (operations Team), Trade product and Trade compliance to process trade transaction effectively for superior customer...