to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
-Ops environment Provide customer support/ service on the DevOps tools Timely support internal & external customers... adequate resolution with customer satisfaction Follow escalation matrix/ process as soon as a resolution gets complicated...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
and Customer Service Officers. Ensure all customer complaints and issues are resolved maintaining high service standards... like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers...
, and a passion for delivering exceptional customer service. Responsibilities: Develop and expand relationships with High Net Worth... customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding... Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed... as service provider We use the following session cookies, which are all required to enable the website to function: "route...
for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed... as service provider We use the following session cookies, which are all required to enable the website to function: "route...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
communication and customer contact skills Service oriented with an eye for details Ability to work effectively and contribute... relations with clients and attend to all requests expediently and courteously Acknowledge and handle clients' complaints...
on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...