legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
/ service request. Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring... Job Requirement: MBA/Graduate Minimum work exp. - 3 years Thorough overall understanding of banking Customer service orientation...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
quick resolution of customer queries and complaints to meet Net Promoter Score (NPS) benchmarks. Act as custodian of the... and ensure compliance with internal and external regulations. Deliver best-in-class customer service to become the primary...
at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the... for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
needs/enquiries/complaints Customer profiling and business forecasts to ensure continuous availability of business... operational excellence. People Management: Plan, organize and work with colleagues from product and customer service...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
and fine-grained permissions for both human and service accounts. 2. Repository Migration and CMDB Integration Discovery... those that are externally facing. ͏ Provide customer support Required Skills and Qualifications Technical and Analytical Expertise...
Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency... tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans...