current on new development in respective SAP Technical module 2. Customer Satisfaction As defined by clients SLAs 3... effectively 5. Customer Responsiveness Measure Responsiveness & courtesy in dealing with external customer, internal staff...
trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ No... of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ No... of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
and to drive to a deadline ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA..., no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor... before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
current on new development in respective SAP Technical module 2. Customer Satisfaction As defined by clients SLAs 3... effectively 5. Customer Responsiveness Measure Responsiveness & courtesy in dealing with external customer, internal staff...
. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at . We are an Equal... be turned off. Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the..., please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
products, along with a passion for delivering exceptional customer service. Responsibilities: Develop and expand... relationships with High Net Worth customers for liabilities and commercial assets Ensure high levels of customer service...
, and a passion for delivering exceptional customer service. Responsibilities: Develop and expand relationships with High Net Worth... customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell...