legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis... logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests... implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
to customer by offering bank’s products, providing service to existing and New To bank customers in the branch and adding new... customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT...
report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints... result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing...
, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding... Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website...
excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support... operational excellence and maintain superior customer service levels of the existing account/client Undertake product...
. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented..., zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support... operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings...
activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test... it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing...
excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support... operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings...
activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP... of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation...
, and a passion for delivering exceptional customer service. Responsibilities: Develop and expand relationships with High Net Worth... customers for liabilities and commercial assets Ensure high levels of customer service and adherence to bank policies Cross-sell...
customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical.../email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through...
, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation.../ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2 New projects Timely delivery...
excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support... operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings...
Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements... understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail...
and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test... it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing...